Function

Description

Complete Task/Undo Complete Task (Alt+C)

This function marks the task as being complete. The application places a checkmark () in the Complete column and sets the Date Completed and Completed By fields when a task is marked Complete.

You can undo a completion and make a task active again by selecting the completed task and pressing Undo Complete Task.

Not Applicable/Undo Not Applicable (Alt+P)

This function marks the task as being not applicable and removes it from the listing. The application places a checkmark () in the Not Applicable column and sets the Not Applicable Date and Not Applicable User fields when a task is marked Not Applicable, which is only visible when Show All is checked.

You can undo the not applicable status and make a task active again by checking the Show All, locate the task and pressing Undo Not Applicable Task.

Edit Task (Alt+E)

Use this function to change the date or user assigned to the task through the Edit Task dialog. You can also add a note to the task through this function.

Add Task (Alt+K)

This function opens the Add Task screen allowing a user to define a new task under the same identifier as that of the selected record. 

Copy Task (Alt+Y)

This function opens the Add Task screen allowing a user to generate a new task based on the selected task.  All fields within the Add Task screen will default to the values from the copied record.

This option is useful for defining a second request based on a modified version of a prior order requirement.

Set Priority (Alt+R)

You can assign a priority value to a task item to assist you in managing your workflow. The options available to you are defined within Task Priority Setup and provide you with an addition column to sort, group, and filter data by.

Refresh Tasks (Alt+S)

This function refreshes the data grid with the latest data from the database.

Add Note (Alt+E)

This function opens the Add Note screen allowing a user to attach a note to the selected order record.

Show All

This function allows you to view all tasks mark as not applicable and view those tasks associated to the Claims module.

Right-Click Options

Right-Click Options

The following is a list of options available to users through a right-click on a record in the data grid.

Figure 11: Right-Click menu in Tasks

Set Priority

You can assign a priority value to a task item to assist you in managing your workflow. The options available to you are defined within Task Priority Setup and provide you with an addition column to sort, group, and filter data by.

Complete Task/Undo Complete Task

This function marks the task as being complete. The application places a checkmark () in the Complete column and sets the Date Completed and Completed By fields when a task is marked Complete.

You can undo a completion and make a task active again by selecting the completed task and pressing Undo Complete Task.

Not Applicable/Undo Not Applicable

This function marks the task as being not applicable and removes it from the listing. The application places a checkmark () in the Not Applicable column and sets the Not Applicable Date and Not Applicable User fields when a task is marked Not Applicable, which is only visible when Show All is checked.

You can undo the not applicable status and make a task active again by checking the Show All, locate the task and pressing Undo Not Applicable Task.

Edit Task

Use this function to change the date or user assigned to the task through the Edit Task dialog.

Copy Task

This function opens the Add Task screen allowing a user to generate a new task based on the selected task. 

Reset Grid Layout

This function resets the grid layout to the application defaults, removing any customization that may be in effect.

Show All Notes

This function expands all notes in the display.

Hide All Notes

This function collapses all notes in the display.

Column

Description

Priority

This column displays the priority assignment for the service. Assign the Priority on one or more selected services through the Set Priority option available to your through a button and through a right-click menu.

Setting a Priority provides an additional level to organize the tasks, through sorting, and filtering functions available through the data grid.

Identifier

This column displays the Order Number or Claim Number depending on the origin source of the task record.

The Identifier will be set to the claim settlement description (set in Claims > Manage Settlement) when the due date is based on a Claim Settlement type.

Task Note

If a note is attached to the task item, then an option to expand () and collapse () will be present within the data grid.  Expanding will allow the user to view the note (add/modify task notes through Edit Task).

Figure 12: Expand/collapse option in data grid

Task Description

Displays the action item associated to a manually added task or those defined for the Task Definition record within Tasks Setup.

Complete

A completed task will display a checkmark () in this column.

Completed By

The MoversSuite user that marked the task as complete will display in this column.

Due Date

This column displays the date that the task is due.

As a default, the grid will display tasks in ascending order by this field value; records with no due date appear at the top.

Task User

The user assigned the task displays in this column. 

See Responsible Role and Responsible User settings within Add Task (Tasks Setup) for a listing of users.

Transportation Coordinator

Person assigned as the Transportation Coordinator for the order, set within Name, Address, Phone or the Coordinator set within Contacts and Locations, displays.

Date Completed

Displays the date that the task was marked completed.

N/A

A task set as not applicable will display a checkmark () in this column.

Not Applicable User

The name of the user that set the task as not applicable displays in this column.

Not Applicable Date

The date the user set the task as not applicable displays in this column.

Module

This column displays the name of the module that the task originated from as one of Claims or Order Information (for all non-Claims modules).

Original Due Date

Displays the date originally set for the task.  This date will not change and will always reflect the first date set for the task.

Task Changed On Date

The date and time that the task was changed displays in this column.

Task Changed By

This column displays the name of the user that changed the task date.

Created By

The name of the MoversSuite user that created the task displays.

Created On

The creation date and time of the task show in this column.

Pack Date

Earliest packing date assigned to the move is available in this column. The data referenced is from the first date in the Range spread for the Pack Date in Move Information.

Load Date

Earliest load date assigned to the move is available in this column. The data referenced is from the first date in the Range spread for the Load Date in Move Information.

Access information on the originating agent through these fields. Both fields are set/managed through the Agents tab.

OA Coordinator

OA Agent

Origin Agent information managed through the Agents tab is available in these columns.

OA Agent Name

OA Contact

OA Phone

View the account assigned to the order through the National Account > Account setting on the Billing Information tab.

Account Profile

View the account assigned to the order through the Account Profile setting on the Account Profile tab.