Support FAQs
Your Questions:
Our Answer:
Does MoversSuite offer payment solutions for credit cards and ACH?
Yes, MoversSuite integrates with both CSI Pay and with Remedy Payments to provide your company with two options for merchant services. Your company can be set up with either provider to offer direct online payments and captures as well as automatically process payments during a storage billing run. Use the link below to find out more about establishing merchant processing within MoversSuite.
Our Answer:
How do I schedule an upgrade?
An online scheduler is available through the buttons below. Users will enroll and choose from two scheduled times that work best for your organization. An typical upgrade is estimated to be 1 hour in duration.
Our Answer:
Silent Mode Installation
You can run the MoversSuite client installer in the background with no option prompts, etc. To do this, execute the installer with a /q appended to the command. The following is the format for running the installer in silent mode.
FORMAT
[Path_to_Installer]\MoversSuite[Short_Version_Number]_ClientSetup.exe /q
EXAMPLE
C:\Program Files (x86)\MoversSuite\MoversSuite2018.10_ClientSetup.exe /q
Our Answer:
What are the active Support hours and Holidays?
Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST).
EWS Group observes the following holidays and technical support is not available on these days:
2024
New Year’s Day: Monday, January 1
Martin Luther King, Jr. Day: Monday, January 15
Memorial Day: Monday, May 27
Independence Day: Thursday, July 4
Labor Day: Monday, September 2
Thanksgiving: Thursday, November 28 and Friday, November 29
Christmas: Wednesday, December 25
2025
New Year’s Day: Wednesday, January 1
Martin Luther King, Jr. Day: Monday, January 20
Memorial Day: Monday, May 26
Independence Day: Friday, July 4
Labor Day: Monday, September 1
Thanksgiving: Thursday, November 27 and Friday, November 28
Christmas: Thursday, December 25
Our Answer:
What are the system requirements for MoversSuite?
The system requirements, which outline the hardware and software needed for installing and supporting MoversSuite, are available through the System Requirements link available for the latest version of MoversSuite within our Support page.
Our Answer:
What is the incident submission process?
When you have an issue with MoversSuite or Microsoft Dynamics GP, you will need to reach out to your MoversSuite representative within your organization. They may already have an answer for you and will be responsible for contacting MoversSuite.
If you are your company’s representative, then contact MoversSuite according to what is specified within the Product Support Agreement (PSA) (link below). Most issues can be resolved by logging into our help desk and researching articles and, if needed, submit an incident, which will be responded to in a timely fashion (again, priority is defined within the PSA).
More information about the process is available through the help desk:
Our Answer:
What is the Product Support Agreement?
Our Answer:
Where can I find a quick list of what is included in each release?
If you are looking for a high-level listing of what changes haven been made for each version of MoversSuite, then you can reference the Release Highlights topic from within the Support page.
Our Answer:
Where can I find the Online Help?
ONLINE HELP
The Online Help is a web-based application that ties directly to a specific version of MoversSuite. You can open the correct version of Online Help by choosing Help > Online Help from the main tool bar in the MoversSuite application.
You can use the following link to find the Online Help for the latest version of MoversSuite.
Our Answer:
Work Ticket Templates
You can download and import the following documents into your own Forms Designer documents and make changes to suit your needs.
NOTE: The mapping information files are companion documents to assist you in identifying the Forms Designer bookmarks for corresponding placeholder text referenced on the actual form.
Reference the following topics in your MoversSuite Online Help for usage and more information:
TEMPLATES:
Guides:
Credit Card and Electronic Payments
MoversSuite offers you the ability to bill your customers through two different systems, allowing you to charge a card with the person present or setup
How do I schedule an upgrade?
An online scheduler is available through the buttons below. Users will enroll and choose from two scheduled times that work best for your organization. An
