Claims

The Claims tab is the main work area of the Claims System. It is comprised of a data grid that is a product of a Find or through the Quick Find to view claims linked to a specific order record. Selecting a record within the main data grid will populate the other areas of the tab.

Figure 3: Claims tab

The data grid contains count and totals for the claims listed for the following columns:

Claim Number

Claim Amount

Settlement Amount

The following table describes the functions and tabs available within Claims.

Function/Tab	Description
	Handling Revenue/Expenses This function displays the Handling Revenue/Expenses pane allowing users to allocate revenue to particular claim records and expense.
	Add (Alt+A) This function opens the Find allowing you to locate an order to base a new claim on. Once the application retrieves an order, the Claim Detail screen will appear. Note: Orders for branches not assigned to Full access to the Claims module for the user in Security Profile Setup will not be available; orders will not appear in the Find search results.
	Edit (Alt+I) This function opens the Claim Detail for the selected record allowing the user to update an existing record.
	Add Task (Alt+T) This function opens the Add Task screen allowing the user to create a task specific to a particular claim.
	Order Details (Alt+D) Open the Order Details screen with this function providing key order data in one screen for the order associated to the selected claim record.
	Order Personnel (Alt+P) This function opens the Order Personnel screen providing the user with a list of assigned employees to the order associated to the selected claim record.
Claim Items	Use this tab to document the specific items of the claim along with managing settlements, liabilities/chargebacks, and receivables.
Summary (Claims)	The Summary tab displays transaction data pertaining to the selected claim record. It also provides the user with the option to generate transactions for the settlements and provides an option to create invoices.
Right-Click Options	Right-Click Options The following is a list of options available to users through a right-click of claims records within the data grid. Figure 4: Right-Click Options in Claims data grid Shipment Status Users can update the Shipment Status of the order and see a history of status changes. Figure 5: Set Shipment Status sub-menu options See Set Shipment Status for more information. Edit Open the Claim Detail screen for the selected claim record with this option. Change Status Users can change the state of a claim record without accessing Claim Detail. Figure 6: Change Status sub-menu New Claim for Order This option creates a new claim record based on the order associated to the selected order and opens the Claim Detail screen with related data. Order Details View general data for the order associated to the claim record through the Order Details screen. Email Open a new mail message with the selected email address as the recipient. Figure 7:Email sub-menu example Reset Grid Layout This option resets the task data grid back to its original state. Export To Export the contents of the grid to view and manage through an external application, such as Microsoft Excel. Refer to the Export To topic for details.

The following table describes the fields available within the main selection grind in Claims. Note: Most of the following fields can be managed through the Claim Detail screen.

Field/Function	Description
Claim Branch	The responsible branch assigned to the claim.
Claim Division	Division associated to the Claim Branch.
Claim Number	System-generated identification for this claim record. The application automatically compute the Claim Number based on Claim Type entered.
Last Name	Shipper last name associated to the claim record.
First Name	Shipper first name associated to the claim record.
VL	Van line associated to the claim.
Order number	MoversSuite order number associated to the claim.
Adjuster	Adjuster assigned to the claim.
Status	Claim Status set for the record.
Type	Claim Type assigned to the claim.
Multiple Loss Alert Number	Number assigned to the claim as part of a multiple loss claim.
Date Closed	The date a user set the status to “Closed” through the Change Status function.
Claim Form Sent	Date the claim form was submitted.
Actual Claim Received	Actual date the claim was received.
Closed to Customer	Actual date that the claim is officially closed by the customer affected.
Days Open	Displayed in this field is the number of days the claim has been open. Computed as the number of days between the Actual Claim Received date and either the Actual Closed to Customer or the current date, if Actual Closed to Customer is not set.
Date Created	Date and time that the claim was created in MoversSuite displays.
Created By	The name of the user that added the record displays in this field.
Valuation	Valuation type set for the claim.
Declared Value	Declared value of the shipment claimed by the shipper on the original, signed, Bill of Lading.
Shipper Deductible	The dollar amount the shipper paid or will pay for the insurance deductible.
Insurance Provider	The company holding the insurance policy for the shipment.
Insurance Provider Deductible	Dollar amount deductible required by the insurance company.
Alert Received	The date the issuance of a Claim Alert function displays.
National Account Number	Identification number for the National Account.
National Account	Account assigned to the order displays.
Order Status	MoversSuite Order Status assigned to the order associated to the claim. Order Status Setup records marked as Inactive will no longer show as an option. Records assigned to an order status will continue to show that inactive status.
Work Number	Phone number of the shipper set within Claim Detail for the “Work Phone” type.
Home Number	Phone number of the shipper set within Claim Detail for the “Home Phone” type.
Cell Number	Phone number of the shipper set within Claim Detail for the “Cell Phone” type.
Fax Number	Phone number of the shipper set within Claim Detail for the “Fax” type.
Email 1	Email address set for the shipper within Claim Detail for the “Email 1” type.
Email 2	Email address set for the shipper within Claim Detail for the “Email 2” type.
Claim Reassigned To	Person assigned to work the claim (set as the Claim Assigned To person in Claim Detail).
Claim Reassigned On	Date that the Claim Reassigned To person was set for the claim.
Claimed Amount	Enter the initial or estimated total dollar amount of the claim.
Customer Number	Customer set for the order associated with this claim record.
Settlement Amount	The total posted dollar amount settled for all claim items associated to the claim.
Shipment Status	Shipment Status set for the order associated to the claim.
Driver	The name of the Long Distance Dispatch driver assigned to the order associated to the claim.
Van #	Van number associated to the driver (visible through the Agents tab).