Moving Words – Mobile
Written by Timothy Brady. “The most important impact on society and the world is the cell phone. Cell phones have actually been one of the primary drivers in productivity improvements.” – Fabrice Grinda (French entrepreneur, blogger for Business Insider and ‘super angel’; more than 200 investments around the world.) Thirty-five years ago communications between the […]
Moving Words – Reduction
Written by Timothy Brady. “The problem with a cost reduction strategy is that there is a finite limit. You can only get to zero.” – Eliyahu Goldratt (Israeli business management guru) One of the greatest challenges facing any business is how to reduce costs without sacrificing service and quality. With a bit of effort, fortitude, […]
Moving Words – Bankable
Written by Timothy Brady. “Happiness: a good bank account, a good cook, and a good digestion.” Jean-Jacques Rousseau (18th century Francophone Genevan philosopher, writer, and composer) Being bankable isn’t only what your credit rating is or what your company’s Dunn & Bradstreet® Report looks like. It has to do with what you know, how much […]
Moving Words – Evolution
Written by Timothy Brady. “Evolution is a process of constant branching and expansion.” Stephen Jay Gould (American paleontologist, evolutionary biologist, and historian of science) The evolution the moving industry is currently experiencing is going to require a number of paradigm shifts in order for the agents and Van Operators to keep up and actually prosper […]
Moving Words – Education
Written by Timothy Brady. “An investment in knowledge pays the best interest.” – Benjamin Franklin An informed consumer is our strongest ally in stopping the scam movers who have given our entire industry a black eye. Educating our shippers and the public concerning what is involved in moving their household goods is the first step […]
Moving Words – Loyalty
Written by Timothy Brady. “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirt In these challenging times, it’s imperative we hold on to our quality customers. It’s been said over and over that it is far […]
Moving Words – Hiring
Written by Timothy Brady. “When I find an employee who turns out to be wrong for a job, I feel it is my fault because I made the decision to hire him.” – Akio Morita The largest occurrence of driver turnover is in the first year from point of hire. A company may have an […]
Moving Words – Consumer
Written by Timothy Brady. “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The best source of information we have on-site to teach consumers about moving is the Van Operator. Ask most people who have relocated who moved them; they’ll usually remember the Van Operator’s name before they remember your agency’s. […]
Moving Words – Teamwork
Written by Timothy Brady. “Talent wins games, but teamwork and intelligence wins championships.” – Michael Jordan Moving household goods requires the same dedication to task as any football team. Each team unit must pull its own weight. If the van operator is late on pick-ups and deliveries, it weakens the team. If the van line […]
Moving Words – Van Operator
Written by Timothy Brady. “Every serious nuclear [moving] accident involves [van] operator error, so you want to eliminate the operator altogether.” Nathan Myhrvold, former CTO at Microsoft As we move forward in this seventeenth year of the new millennium, the entire face of the moving and storage industry is changing. The mandate of every Van […]