Frequently Asked Questions
Your questions answered:
Does MoversSuite offer payment solutions for credit cards and ACH?
Yes, MoversSuite integrates with both CSI Payments and with Remedy Payments to provide your company with two options for merchant services. Your company can be set up with either provider to offer direct online payments and captures as well as automatically process payments during a storage billing run. Refer to the Electronic Payments topic within the Learning Hub to find out more. The Learning Hub is available through the Help menu within MoversSuite applications.
How can I provide feedback on MoversSuite and related products?
You and your team members can review existing suggestions and provide your own through the Product Feedback website. Additionally, you can vote for the items you find most important to your organization. These votes and suggestions feed directly into future development.
Choose a particular forum to search through for a more narrow search results:
How do I get help with MoversSuite products?
You will need to use the Help menu within one of the MoversSuite products to access the Learning Hub. The Learning Hub provides release documentation, training videos, and Ai assistance.
How do I schedule an upgrade?
An online scheduler is available through the links below. Users will enroll and choose from two scheduled times that work best for your organization. A typical upgrade is estimated to be 1 hour in duration.
What are the active Support hours and Holidays for EWS Group?
Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST).
EWS Group observes the following holiday dates and technical support is not available on these days:
2026
- New Year’s Day: Thursday, January 1
- Martin Luther King, Jr. Day: Monday, January 19
- Memorial Day: Monday, May 25
- Independence Day: Friday, July 3 (observed)
- Labor Day: Monday, September 7
- Thanksgiving: Thursday, November 26 and Friday, November 27
- Christmas: Friday, December 25
2027
- New Year’s Day: Friday, January 1
- Martin Luther King, Jr. Day: Monday, January 18
- Memorial Day: Monday, May 31
- Independence Day: Monday, July 5 (observed)
- Labor Day: Monday, September 6
- Thanksgiving: Thursday, November 25 and Friday, November 26
- Christmas: Friday, December 24 (observed)
What are the system requirements for MoversSuite?
The system requirements, which outline the hardware and software needed for installing and supporting MoversSuite, are available through the System Requirements topic in the Learning Hub, which is accessible through the Help links in MoversSuite.
What is the incident submission process?
When you have an issue with MoversSuite or associated accounting system, you will need to reach out to your MoversSuite representative within your organization. They may already have an answer for you and will be responsible for contacting MoversSuite.
If you are your company’s representative, then contact MoversSuite according to what is specified within the Product Support Agreement (PSA). Most issues can be resolved by logging into our help desk and researching articles and, if needed, submit an incident, which will be responded to in a timely fashion (again, priority is defined within the PSA).
More information about the process is available through the help desk: Help Desk Login
Where can I find a quick list of what is included in each release?
If you are looking for a high-level listing of what changes haven been made for each version of MoversSuite, then you can reference the Release Highlights topic from within the Learning Hub, which is available through Help menus within the applications.
Our Support Team consists of dedicated professionals with industry knowledge waiting to help you with any issue or question that may arise.
Here is what is available to you for making product suggestions, training videos, finding answers to commonly asked questions, and more.
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