Frequently Asked Questions
Your Questions Answered:
Does MoversSuite offer payment solutions for credit cards and ACH?
Yes, MoversSuite integrates with both CSI Pay and with Remedy Payments to provide your company with two options for merchant services. Your company can be set up with either provider to offer direct online payments and captures as well as automatically process payments during a storage billing run. Use the link below to find out more about establishing merchant processing within MoversSuite.
How do I perform a Silent Mode Installation of MoversSuite?
You can run the MoversSuite client installer in the background with no option prompts, etc. To do this, execute the installer with a /q appended to the command. The following is the format for running the installer in silent mode.
FORMAT
[Path_to_Installer]\MoversSuite[Short_Version_Number]_ClientSetup.exe /q
EXAMPLE
C:\Program Files (x86)\MoversSuite\MoversSuite2018.10_ClientSetup.exe /q
How do I schedule an upgrade?
An online scheduler is available through the links below. Users will enroll and choose from two scheduled times that work best for your organization. A typical upgrade is estimated to be 1 hour in duration.
What are the active Support hours and Holidays for EWS Group?
Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST).
EWS Group observes the following holidays and technical support is not available on these days:
2025
- New Year’s Day: Wednesday, January 1
- Martin Luther King, Jr. Day: Monday, January 20
- Memorial Day: Monday, May 26
- Independence Day: Friday, July 4
- Labor Day: Monday, September 1
- Thanksgiving: Thursday, November 27 and Friday, November 28
- Christmas: Thursday, December 25
2026
- New Year’s Day: Thursday, January 1
- Martin Luther King, Jr. Day: Monday, January 19
- Memorial Day: Monday, May 25
- Independence Day: Friday, July 3 (observed)
- Labor Day: Monday, September 7
- Thanksgiving: Thursday, November 26 and Friday, November 27
- Christmas: Friday, December 24 (observed)
What are the system requirements for MoversSuite?
The system requirements, which outline the hardware and software needed for installing and supporting MoversSuite, are available through the System Requirements link available for the latest version of MoversSuite within our Support page.
What is the incident submission process?
When you have an issue with MoversSuite or Microsoft Dynamics GP, you will need to reach out to your MoversSuite representative within your organization. They may already have an answer for you and will be responsible for contacting MoversSuite.
If you are your company’s representative, then contact MoversSuite according to what is specified within the Product Support Agreement (PSA) (link below). Most issues can be resolved by logging into our help desk and researching articles and, if needed, submit an incident, which will be responded to in a timely fashion (again, priority is defined within the PSA).
More information about the process is available through the help desk: Help Desk Login
Refer to the Product Support Agreement for a complete description of the incident submission process: Product Support Agreement
What is the Product Support Agreement?
The Product Support Agreement (PSA) defines the role of the Support organization and includes product support limitation, incident workflow, and contact expectations. It a great resource for understanding the whole EWS support process.
Below is a link to more information on the Product Support Agreement: Product Support Agreement
Where can I find a quick list of what is included in each release?
If you are looking for a high-level listing of what changes haven been made for each version of MoversSuite, then you can reference the Release Highlights topic from within the your Online Help or through the Support page.
Our Support Team consists of dedicated professionals with industry knowledge waiting to help you with any issue or question that may arise.
Here is what is available to you for making product suggestions, training videos, finding answers to commonly asked questions, and more.
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