Error

Description

Incomplete Phone Numbers (Personnel Setup)

MSCrew application does not support incomplete phone numbers. Any incomplete phone numbers saved for personnel through Personnel Setup will produce errors while data is getting exchanged through MoversConnect.

Crew Activity Setup changes not visible instantly

To view changes made in Crew Activity Setup, users must log out and log back in again. The changes will be visible only this way.

MSCrew Login Screen Failed

Crew member attempted to Login to the MS Crew ap and received the error “Login failed credentials are invalid or an error had occurred.”

To troubleshoot the issue:

Was the user password reset?
Make sure the latest version of MSCrew is downloaded from the app store.

Does the user’s Personnel Setup record have their phone number set as a “Cell” phone?

Confirm Personnel Setup Record is Active.