The Electronic and Online Payments processes evoke the Remedy Payment Page when credit card information is needed while performing the actual exchange of funds. The form is part of the Remedy Payments system, which handles the sensitive credit card and account information in a safe and secure transaction outside of MoversSuite.
NOTE: Remedy has a rule that if the same transaction (same card and same amount) is re-submitted within 1200 seconds (20 minutes), then the second one or any others within that 20 minute window) will get rejected as a duplicate. This is to prevent people from clicking the payment button twice or hitting the back button and re-submitting twice.
Figure 43: Remedy Payments Page is the secure hosted payments page offered by Remedy Payments
The Remedy Payment Page (Figure 43) screen is used when the Electronic Merchant Setup record > Web Page Around Hosted Page (tab) > Render A Web Page Around Hosted Page is not checked. If it is checked, the screen that appears is no longer the Remedy Payment Page, in its place is the Electronic Payment Processing Page (Figure 44).
Figure 44: Customized version of Electronic Payment Processing Page
To get to the Remedy Payment Page, click Credit Card/Bank Payment or Authorization on the Electronic Payments menu and see Credit Card/Bank Payment or Authorization for information on how to complete this screen. Then click Payment (still on the Credit Card/Bank Payment or Authorization) screen.
NOTE: Store Card Details is set to store the details by default on both the Remedy Payment Page and the Electronic Payment Processing Page.
This Remedy screen appears within MoversSuite. Do not click until, as the screen states, “the payment has succeeded or been canceled.”
The Remedy Payments Page is prompted when clicking Payment on the Credit Card/Bank Payment or Authorization screen. Enter the credit card number, Expiration Date and the CVV. If you wish to store the credit card information for future use, turn on Store Card Details. It is important to note that MoversSuite does not store the credit card information. This information is securely stored within Remedy Payments.
The process will either be successful or not successful:
•If the payment processing is successful, you will receive the Payment Success message. Following the instructions, exit out of that tab.
•If not successful, the Payment Results screen appears and click either Yes or No. Yes means the transaction will be attempted again. No means the transaction will not be attempted again. If the transaction is successful, the Payment Success screen appears. If not, this Payment Results screen reappears.
Lastly, return to this screen within MoversSuite and click Click me after the payment has succeeded or been cancelled. This exits the payment process for that transaction.
At this point:
•Either the Electronic Payment Success or the Electronic Payment Failure screen appears.
•If successful, a Cash Receipts is generated within MoversSuite.