Product Support is an included service for customers with a current maintenance agreement for their MoversSuite products. Product Support aids in using MoversSuite products but does not include IT support, business analysis, individual training, or consulting, nor accounting and bookkeeping services.
While it is impossible to detail all the support services offered through Product Support, you can expect the following types of assistance with your MoversSuite products:
•Assistance using general product functions
•Analysis and interpretation of product error messages
•Assistance in identifying product issues
•Provide technical data, workarounds, and patches
•Will submit product issues and enhancement requests to EWS engineers
•Assistance in version upgrades of the MoversSuite product
When product support is needed, contact the Help Desk.