Following the submission of an incident, a Product Support representative will work to resolve the incident.
If the incident is a product usage question or the result of user error, Product Support provides you with the technical documentation required to resolve the incident.
If the incident is the result of a MoversSuite product error, Product Support attempts to provide you with a workaround to the issue so work can be continued. If a workaround cannot provide, Product Support forwards the incident to the engineering department for review and fix in a future release.
If the incident involves a third-party application and the issue is not directly related to the integration between the products, you may be referred to the vendor of the third party application.