Knowledge Article: Changing a Username/User’s Name

 

This knowledge article helps you in changing the username in MoversSuite (First Name and Last Name for a personnel record in Personnel Setup). Changing a username updates it at all the relevant places including past orders, tasks, notes, etc. but it does not override an existing personnel record with information for a completely different person.

 

The following is a general procedure for changing the username of a Personnel. For further assistance, please contact EWS Support Team.

 

STEP

DESCRIPTION

1.

Open MoversSuite Administration.

2.

Open Personnel Setup through Personnel > Personnel.

3.

In the General tab, a user can update all or any of the following fields for any existing record.

      Last Name

      First Name

      Email Address (if needed)

Figure 6: Personnel Setup

 

Referenced At:

The Last Name and First Name fields are displayed where a Personnel’s name is needed. In the above example, if Eric Best is assigned to a local service as a dispatcher, this name will show as a person who cleared it. While the Email Address field is used widely wherever correspondence is required.

 

4.

Note: The following step is purely optional.

In case you want to change the credentials for the user, you can optionally update the following fields for the same record through the User tab.

      User ID

      Password

Figure 7: Personnel Setup

 

Referenced At:

The User ID and Password are required for logging into MoversSuite while the Username is displayed on the title bar of the application as well.

 

5.

In case you change the User ID and Password, it is recommended to remove the domain user association. For that. click on the "Remove Domain User Association" button.

Figure 8: Personnel Setup

 

6.

Now that the user’s domain account has been changed and the User ID and Password have been updated, the user will be prompted for the new User ID and Password for the first login to link it back to the updated domain user.

7.

Note: The following step is for TechMate and SIRVA users only.

In the Interface Mapping tab, verify credentials for the linked interface and employee interface mappings.

Figure 9: Personnel Setup

 

 

 

 

RELATED TOPICS:

MoversSuite Administration

Personnel Setup