Credit Card and Electronic Payments
MoversSuite offers you the ability to bill your customers through two different systems, allowing you to charge a card with the person present or setup online payments to allow your customers to make the payment directly through a payment links through recurring storage, for example. The two integrations are with Remedy Payments and Constellation Payments […]
Silent Mode Installation
You can run the MoversSuite client installer in the background with no option prompts, etc. To do this, execute the installer with a /q appended to the command. The following is the format for running the installer in silent mode. FORMAT [Path_to_Installer]MoversSuite[Short_Version_Number]_ClientSetup.exe /q EXAMPLE C:Program Files (x86)MoversSuiteMoversSuite2018.10_ClientSetup.exe /q This message indicates that some other user […]
What are the system requirements for MoversSuite?
The system requirements, which outline the hardware and software needed for installing and supporting MoversSuite, are available through the System Requirements link available for the latest version of MoversSuite within our Support page.
What is the incident submission process?
When you have an issue with MoversSuite or Microsoft Dynamics GP, you will need to reach out to your MoversSuite representative within your organization. They may already have an answer for you and will be responsible for contacting MoversSuite. If you are your company’s representative, then contact MoversSuite according to what is specified within the […]
How do I schedule an upgrade?
An online scheduler is available through the buttons below. Users will enroll and choose from two scheduled times that work best for your organization. An typical upgrade is estimated to be 1 hour in duration. Schedule MoversSuite Upgrade Schedule Microsoft Dynamics GP Upgrade
What are the active Support hours and Holidays?
Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST). EWS Group observes the following holidays and technical support is not available on these days: 2024 New Year’s Day: Monday, January 1 Martin Luther King, Jr. Day: Monday, January 15 Memorial Day: Monday, May 27 Independence Day: Thursday, July 4 […]
What is the Product Support Agreement?
The Product Support Agreement (PSA) defines the role of the Support organization and includes product support limitation, incident workflow, and contact expectations. It a great resource for understanding the whole EWS support process. Product Support Agreement (PSA)
