Moving Words – Education
Written by Timothy Brady. “An investment in knowledge pays the best interest.” – Benjamin Franklin An informed consumer is our strongest ally in stopping the scam movers who have given our entire industry a black eye. Educating our shippers and the public concerning what is involved in moving their household goods is the first step […]
Moving Words – Loyalty
Written by Timothy Brady. “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirt In these challenging times, it’s imperative we hold on to our quality customers. It’s been said over and over that it is far […]
Moving Words – Hiring
Written by Timothy Brady. “When I find an employee who turns out to be wrong for a job, I feel it is my fault because I made the decision to hire him.” – Akio Morita The largest occurrence of driver turnover is in the first year from point of hire. A company may have an […]
Moving Words – Consumer
Written by Timothy Brady. “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf The best source of information we have on-site to teach consumers about moving is the Van Operator. Ask most people who have relocated who moved them; they’ll usually remember the Van Operator’s name before they remember your agency’s. […]
Moving Words – Teamwork
Written by Timothy Brady. “Talent wins games, but teamwork and intelligence wins championships.” – Michael Jordan Moving household goods requires the same dedication to task as any football team. Each team unit must pull its own weight. If the van operator is late on pick-ups and deliveries, it weakens the team. If the van line […]
Moving Words – Van Operator
Written by Timothy Brady. “Every serious nuclear [moving] accident involves [van] operator error, so you want to eliminate the operator altogether.” Nathan Myhrvold, former CTO at Microsoft As we move forward in this seventeenth year of the new millennium, the entire face of the moving and storage industry is changing. The mandate of every Van […]
Moving Words – Perseverance
Written by Timothy Brady. “Great works are performed not by strength but by perseverance.” – Samuel Johnson (1709-1784; English poet, essayist, moralist, literary critic, biographer, editor and lexicographer.) When thinking of perseverance, the unofficial motto of the USPS comes to mind: “Neither snow nor rain nor heat nor gloom of night stays these couriers from […]
Moving Words – Patience
Written by Timothy Brady. “Patience is bitter, but its fruit is sweet.” – Jean-Jacques Rousseau (philosopher, writer, and composer of the 18th century.) Of all the attributes necessary to be a quality mover, the top of the list has got to be patience. The entire process of packing, loading, unloading and unpacking the valued household […]
Moving Words – Peak
Written by Timothy Brady. “Zeal is a volcano, the peak of which the grass of indecisiveness does not grow.” Khalil Gibran, Lebanese-American artist, poet, and writer Peak season will be upon the household moving industry before we can say ‘April showers bring May-flowers.’ We all must be united in our preparedness when the crunch of […]
Moving Words – Invoicing
Written by Timothy Brady. “Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid.” – Frank Zappa However, the other side of billing, invoicing, is what allows the music to be played. Correct invoicing and being paid in a timely manner is what […]
