Version 2024.24 Known Issues

 

The following issues are problems that may affect your decision to upgrade to this version of MoversSuite. The following issues are not resolved for this release.

 

QuickBooks Support for IE11 Deprecating for Authorization Screens (September 8, 2020)

Due to security requirements, starting Sept. 8, 2020, only Chromium-based embedded browsers will be supported for QuickBooks Online Connection Authorization screens and Internet Explorer 11-based embedded browsers will no longer work.

 

For authorization process in MoversSuite, the previous two versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari (11+) are supported. This is for the users who first turn the QuickBooks feature on. Or, in case, the feature is being used after a long while. Refer to this blog for further details on changes made.

 

Supported Windows Themes

Related to the scaling issue (listed below), MoversSuite recommends that if your client server is on Windows 10, that you avoid using themes developed for earlier versions of Windows. In other words, please load and use themes developed for the current version of Windows that you are on.

 

NOTE: The Aero theme works well with Windows Server 2008 R2. Reference the following video as a guide to installing the theme service and theme itself:

https://www.youtube.com/watch?v=Q_8VopNXVhE

 

Here is a link to additional information on Desktop Themes:

https://support.microsoft.com/en-us/help/13768/desktop-themes-featured

 

Screen scaling not available with MoversSuite

With the advances in screen size and resolution, many underlying applications are not able to deal with all the variations in configurations available to the variety of high definition (HD) screens, such as not being able to read field labels, etc.  Due to this limitation, MoversSuite cannot scale as desired in all situations. UPDATE: With the release of MoversSuite 2018 R15, a solution has been implemented to address many of the issues involving scaling. (3705, 4114)

 

Until there is a better solution to scaling, EWS Group recommends that if you experience scaling problems with the MoversSuite application keep the size of your application to 100% and change the resolution as desired. On Windows machines, you can verify and/or update the display settings as follows:

1.    Right-click somewhere on your desktop and select Display Settings

2.    Set the Change the size of text, apps, and other items to 100%.

3.    Click on Apply to save the changes.

4.    Click on Advanced display settings.

5.    Make changes to the Resolution as needed.

6.    Click on Apply to save the changes.

7.    Close the screen by pressing the X in the upper right-hand corner of the screen.