An incident is an emergency when a major feature of the MoversSuite product is not functioning and a lack of access to that feature has a critical impact on your business operations. Work cannot reasonably continue, and the situation is urgent and a temporary workaround or alternative is not available.
The response time goal for an emergency incident is one (1) business hour but every effort will be made to respond immediately. Emergency incidents that are created on the support website automatically alert Product Support that an emergency incident has been created.