If for some reason you do not have access to the Help Desk, you can call (970) 256-1616 and select option 2 to create an incident. Incidents submitted by telephone are entered in to the support queue at the close of current business day and are in line to be resolved the following business day. This does not apply to the submission of emergency incidents.
Once Product Support has entered the incident into the Help Desk, an incident number confirming the information submitted is emailed. The incident will be resolved according to its priority level and the order it was entered on the next business day. Additional information and attachments can be added to the incident from the Help Desk detail page. Save the incident number and use it for any further communication regarding the incident.