When you contact EWS Group for information on setting up the MSCrew mobile application, you should receive an email containing a few questions to get the setup process going. The following is the body of the message emailed to new mobile application customers.
Thank you for choosing our MSCrew mobile application to assist your crew with their work in the field.
To enable basic MSCrew functionality, we need you to respond to each of the following questions in a reply email to Darla Gillaspie at dgillaspie@ewsgroup.com.
QUESTION 1: What is your external IP address and port number for the server running the MoversSuite API Service? We need this information to allow MoversConnect to communicate with the services running locally on your system.
ANSWER: Your External IP Address and Port:
QUESTION 2: Do you wish to allow the tracking of crew time information through the mobile app?
ANSWER: Yes/No
If you answered Yes to the above question, do you wish to only permit the crew leads to be able to enter time through the mobile app?
ANSWER: Yes/No
QUESTION 3: Do you wish for crew and crew leads to reset their own password through the mobile app? This requires that you also enable the DBMail utility through your Microsoft SQL Server.
ANSWER: Yes/No
Create a Port Forwarding Rule
You will need to create a forwarding rule for your internal IP address to allow web traffic through the firewall on the server hosting the MoversSuite API service. The forwarding rule grants communications through a single port for MoversConnect. The rule needs to specify your internal IP address and available port to allow forwarding through the MoversConnect address of 104.45.221.191 through the same port as what you specify as your internal port. Click here for an example and instructions.
That’s everything we need to get you going. Once your request has been processed, we will contact you with login instructions.
Sincerely,