Under very strict circumstances EWS may provide you with a patch only if the following occurs:
A product defect is critical (major feature of the product that stops its use) AND
The product defect is time sensitive in your organization AND
There is no practical workaround THEN
Product Support will submit a patch request to the engineering department. Patch requests are reviewed to confirm the critical nature and analyzed to produce the best possible solutions.
Patches may be cumulative and contain fixes to more than one problem. Patches may be made available for download to all customers on the support website.
Problems fixed in a patch are also fixed in the product’s next full release. The technical resolution may differ when implemented in the next full release to accommodate the wider customer requirements and any new functionality. This may require a process change to adapt to the new implementation.