Voiding an electronic payment produces the Void Payment screen. From this screen, you can confirm the void and provide a reason for voiding the payment.
Figure 46: Void Payment screen
View the Electronic Payment Void Receipt topic for information on accessing this screen and entails a payment void transaction.
This screen allows you to void a specific payment receipt. If a refund amount was already specified for the same receipt, then only the difference between the original payment and what was previously refunded is available to void:
Void Amount = Payment Amount – Previously Refunded
The following table lists the fields and functions available within this screen.
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Field/Function |
Description |
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Notes: •Most of the information within this output screen results from data set through the Credit Card/Bank Payment screen. •This data is also available within the Cash Receipts module as identified by the Cash Receipt number.
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Cash Receipt |
The cash receipt number assigned to this payment displays. This number is the primary record identifier within the Cash Receipts module. |
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Order Number |
If the payment associates to an order, then that Order Number displays. |
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Shipper Name |
If the payment associates to an order, then the name on the order displays. |
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Customer |
If the payment associates to a customer, then the customer assigned to the payment displays. |
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Branch |
The branch assigned to the payment displays. |
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Description |
The payment description displays. |
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Payment Amount |
The amount of the original payment displays. This amount was what was specified within the Credit Card/Bank Payment screen. |
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Approved Amount |
This is the amount currently approved to be voided by the merchant service provider. |
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Previously Refunded |
If one or more refunds already exist for a receipt, the total amount previously refunded for the receipt displays. |
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Authorization Number |
The resulting authorization data provided by the merchant service provider for the payment transaction. This information may be needed by the merchant service provider to resolve any issue that may arise.
Upon a Void Success When the void of the payment is successful, this field displays the confirmation information from the merchant service provider, e.g. “Void Posted (Authorization Reversed).”
Upon a Void Failure If void process fails, the particular reason for the failure displays for this field.
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Account Type |
The type of payment instrument specified for the transaction. |
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Last Four |
The last four digits of the credit card or bank account provided for the payment. |
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Void Amount |
The total amount anticipated being sent to the merchant service provider as a void for this particular transaction. This amount is the approved amount less the amount previously refunded. |
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Void Reason |
Provide an explanation as to why the payment is being voided. |
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Void Receipt Press Void to continue within processing the void request. This function sends the void request to the merchant service provider. If the void is successful, then the Electronic Void Success dialog appears. Otherwise, the application returns the Electronic Void Failure dialog. |
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Cancel This stops the void from occurring and closes the screen |
