MSCrew Process Flow

 

Below is the process flow of an order when utilizing MoversSuite Application, MSCrew, and MoversConnect. The process is further defined by roles: Salesperson, Coordinator, and Dispatcher.

 

MoversSuite:          Salesperson:

    Create order

Coordinator:

    Create Local Services requests

    Set requested service time

    Set requested labor equipment, CPU, Materials

    Add/update order notes, mark as available to crew

    Add/update order documents, mark files as available to crew

    Send service requests to dispatch

Dispatcher:

    Set service time

    Assign crew and equipment

    Update CPU and materials

    Generate Work Ticket

    Update Dispatch Status

    Add/update order notes, mark as available to crew

    Add/update order documents, mark files as available to crew

 

MSCrew:            Crew (non-lead):

    Punch themselves in/out (optional)

    Reset password (optional)

    Add document photos

Crew Lead:

    Punch crew in/out

    Reset password (optional)

    Update Dispatch Status

    Add document photos

    Add notes/memo

    Add Change Order, Job Summary, Internal Summary

    Update actuals

 

MoversConnect:    Crew (non-lead)

    Add comments to their own punch activity

Crew Lead:

    Review, edit, and approve crew punch activity; can also be performed by Dispatcher and/or order personnel (see the next step)

 

MoversSuite:          Dispatcher:

    Review, edit, and approve punch times

    Review and update totals and actuals

 

Revenue Clerk:

    Review, edit, and approve punch times

    Generate and process revenue based on the actuals and time entered

 

 

MORE INFORMATION

Mobile API

Mobile API Setup and Administration

MSCrew Setup and Administration

ADP Integration Setup

Crew Punch Integration Setup