The following steps need to be taken to ensure that the necessary information is available to resolve your incident:
• Gather information on the incident
• Log a new incident in the Help Desk
• Use the Help Desk to manage the incident
NEXT TOPIC(S):
1.4.1 Gather information on incident
1.4.2 Log a new incident
1.4.2.1 Submit an incident through the Customer Support Portal
1.4.2.2 Submit an incident by telephone