This screen appears after a failed payment attempt from data processed through the Secure Payment Form. The data presented in this screen allows you to view the reason behind the failure and send an email that includes the response from the merchant service provider.
NOTE: Multiple email addresses may be entered in Email. Separate email addresses with a comma or semicolon. Field accepts up to 255 characters.
Figure 14: Electronic Payment Failure
The fields and functions presented within this screen the same as those documented for the Electronic Payment Success screen, except for the following.
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Field/Function |
Description |
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Note: •Refer to the Electronic Payment Success topic for field descriptions other than what lists below
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Response Code |
The error code identifier returned by the merchant service provider. |
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Response |
The primary error message returned by the merchant service provider. |
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Status |
The Status returned provides information as the what the underlying cause of the failure. This information may help you identify what actions you and/or the card/account holder can take to take care of the payment. |