As MoversSuite and related products utilize the internet to perform an increasing amount of functions, it is becoming more important to ensure that you are up to date on the latest security protocols. In fact, some functionality, such as Electronic and Online Payments, will not function if certain security protocols are not met.
Specific to Electronic and Online Payments, you and your customers that wish to utilize Electronic and Online Payments, must use a browser that supports TLS 1.2 encryption protocol. In most cases, if you are up to date on the latest version of your browser (and operating system), then TLS 1.2 is typically automatically enabled. Internet Explorer Version (IE) Version 11, for example, is the latest version and includes support for TLS 1.2 by default. Lower versions of IE, such as 8, 9, and 10 do not support TLS 1.2 by default and you must manually update browser and operating system settings to enable this feature.
If you, or your customers, are unable to open the Secure Payment Form, and receive a message back from your browser indicating that page cannot be displayed, then you are most likely not using a browser that supports TLS 1.2 encryption protocol.
You can test your current browser to see if it supports TLS 1.2 using the one of the following sites:
https://www.ssllabs.com/ssltest/viewMyClient.html
You can also see a list of browsers that support TLS 1.2 through this link provided by SSL Labs:
https://www.ssllabs.com/ssltest/clients.html
For more information on Windows and Internet Explorer support for TLS encryption, along with information on update TLS settings manually, please refer to the following blog:
https://blogs.msdn.microsoft.com/kaushal/2011/10/02/support-for-ssltls-protocols-on-windows/
For the latest MoversSuite requirements, reference the following topics: