What are the active Support hours and Holidays?

Active support hours are Monday-Friday during regular business hours (8:00 am – 7:30 pm EST).

EWS Group observes the following holidays and technical support is not available on these days:

2024

New Year’s Day: Monday, January 1

Martin Luther King, Jr. Day: Monday, January 15

Memorial Day: Monday, May 27

Independence Day: Thursday, July 4

Labor Day: Monday, September 2

Thanksgiving: Thursday, November 28 and Friday, November 29

Christmas: Wednesday, December 25

2025

New Year’s Day: Wednesday, January 1

Martin Luther King, Jr. Day: Monday, January 20

Memorial Day: Monday, May 26

Independence Day: Friday, July 4

Labor Day: Monday, September 1

Thanksgiving: Thursday, November 27 and Friday, November 28

Christmas: Thursday, December 25